At chocolate-mosquito-657420.hostingersite.com, we want our customers to be completely satisfied with their purchases. If you need to return or exchange an item, we are here to assist you. Please take a moment to review our Returns Policy below for guidance on the process.

  1. Returns Eligibility:
    You may return products within 30 days of the delivery date for a refund or exchange. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  2. Non-Returnable Items:
    There are certain items that are non-returnable, including e-liquids, concentrates, and consumable products, as well as items that have been used or are not in their original condition, and gift cards.
  3. Return Process:
    To initiate a return, please follow these steps:
    a. Contact our customer service team at [jesse@xiaoxiongcrafts.com] within 30 days of receiving your order to request a return authorization.
    b. Provide your order number, the item(s) you wish to return, and a brief reason for the return.
    c. Once your return request is approved, you will receive a return authorization code and further instructions.
  4. Return Shipping:
    Customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item sent or defective product). We recommend using a trackable shipping method to ensure your return is received.
  5. Refunds:
    Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a few business days for the refund to appear in your account.
  6. Exchanges:
    If you wish to exchange an item for a different size, color, or variant, please follow the return process as outlined above. Once the returned item is received and approved, we will process the exchange and ship the new item to you. Any price difference will be charged or refunded accordingly.
  7. Damaged or Defective Items:
    If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund for the damaged or defective product.
  8. Contact Us:
    If you have any questions or concerns about our Returns Policy, please do not hesitate to contact our customer service team at [jesse@xiaoxiongcrafts.com].